Terms of Service

Thank you for choosing Don't Sweat It Danny for your technology support and website development needs. This document outlines what you can expect from me and what I ask of you in return. My goal is simple: patient, reliable tech help and quality digital services without the jargon or judgment.

Services Provided

I provide technology support and website development services for individuals and businesses, including but not limited to: device setup and configuration, data backup and transfer, cloud storage setup, software installation and troubleshooting, scam prevention education, technology training, business technology modernization, website design and development, e-commerce and shop setup, content management systems, and ongoing website maintenance.

Response Times

Standard Requests: I will respond to emails, texts, and voicemails within 24 hours during business days (Monday through Friday, 9am to 6pm).

Urgent Requests: If something is time-sensitive, please indicate that in your message. I will do my best to respond within a few hours during business hours.

Maintenance Plan Clients: Clients on a monthly maintenance plan receive priority response and extended availability, including evenings and weekends for true emergencies.

Urgency & Emergency System

I understand that tech emergencies happen. To ensure everyone gets the help they need, I use a tiered urgency system:

Tier 1 — Critical Emergency

Active scam in progress, security breach, or business-critical system completely down. I will respond as quickly as possible, typically within 1-2 hours during business hours. If I am currently assisting another client with a critical emergency, I will contact you as soon as I am available.

Tier 2 — Urgent

Important issue affecting your ability to work or communicate, but not a security emergency. Examples: email down, can't access important files, device not working before a deadline. I will respond within 2-4 hours during business hours and do my best to schedule same-day or next-day service.

Tier 3 — Standard

General tech help, setup, training, or non-urgent issues. I will respond within 24 hours and schedule service at a mutually convenient time, typically within 3-5 business days.

How to Indicate Urgency

When contacting me, please indicate the urgency level in your message (e.g., "URGENT: Can't access email before 2pm meeting" or "CRITICAL: I think I'm being scammed right now"). This helps me prioritize and respond appropriately. If you're unsure, describe your situation and I'll assess the urgency.

Emergency Limitations

I am a one-person operation, and I may occasionally be unavailable due to existing appointments, personal emergencies, or time off. If I am handling another emergency when you contact me, I will acknowledge your message and provide an estimated response time. I will always do my best to help or point you toward an alternative solution if I cannot assist immediately.

Client Overflow & Backup Support

During busy periods, I may experience higher-than-usual demand. Here's how I handle overflow situations:

Acknowledgment: If I am at capacity, I will acknowledge your request within 24 hours and provide an estimated timeframe for when I can assist.

Waitlist: For non-urgent requests during busy periods, I may add you to a short waitlist and contact you as soon as an opening becomes available.

Trusted Referrals: If your need is urgent and I cannot assist in a reasonable timeframe, I will do my best to refer you to a trusted colleague or resource who can help. I only refer to professionals I personally trust to provide quality service.

Priority for Existing Clients: Existing clients and those on maintenance plans receive priority scheduling during busy periods.

Communication: I will always keep you informed. You will never be left wondering about the status of your request.

Scheduling & Cancellations

Appointments are scheduled at mutually convenient times. I offer in-home visits throughout Santa Monica and the greater Westside/LA area.

Cancellation Policy: Please provide at least 24 hours notice if you need to reschedule or cancel an appointment. Cancellations with less than 24 hours notice may be subject to a $50 cancellation fee at my discretion.

Pricing & Payment

Technology Support Services

Hourly Rate: $100 per hour for in-home visits (1-hour minimum).

Payment is due upon completion of service. I accept Venmo, Zelle, check, and cash.

Website Development Services

• Basic Website (1-5 pages, no shop): $800
• Website with Shop/Inventory: $1,500
• Complex/Custom Projects: Starting at $3,000 (quoted based on scope)
• Ad-Hoc Development Work: $100 per hour

Website Maintenance Plan

Premium Maintenance: $150 per month. Includes priority support, hosting monitoring, security updates, and up to 3 hours of changes per month. Additional hours billed at $100/hour.

Payment Terms for Website Projects

For website projects, I require a 50% deposit before work begins, with the remaining 50% due upon completion and before the site goes live. For larger projects, we may agree to milestone-based payments.

Project Scope & Estimates

Before website work begins, I will provide a written scope of work outlining deliverables, timeline, and total cost. Any significant changes to scope after agreement may result in additional charges, which I will discuss with you before proceeding.

Ownership & Deliverables

Upon final payment, you own your website and its content. This includes all custom code, designs, and assets created specifically for your project. I retain the right to display the work in my portfolio unless you request otherwise in writing.

What I Need From You

To provide the best possible service, I ask that you: provide access to relevant devices and accounts during our appointment, share any passwords or credentials needed (I treat all credentials with strict confidentiality), let me know about any specific concerns or priorities before we begin, and be available during scheduled appointments. For website projects, timely feedback and content (text, images, logos) helps keep your project on schedule.

Privacy & Confidentiality

I take your privacy seriously. Any personal information, files, passwords, or data I encounter during our work together will be treated as strictly confidential. I will never share, sell, or disclose your information to third parties. I may keep basic records of your technology setup to provide better ongoing support, but this information is for my reference only.

Limitations & Liability

I will always do my best to solve your technology problems and deliver quality website projects, but I cannot guarantee specific outcomes. Some issues may require additional professional services or hardware replacement beyond my scope.

Data Loss: While I take every precaution when handling your devices and data, I am not responsible for data loss that may occur due to hardware failure, software issues, or other factors beyond my control. I strongly recommend maintaining your own backups, and I am happy to help you set this up.

Hardware Issues: If your device has pre-existing hardware problems that become apparent during service, I will inform you, but I am not liable for failures related to aging or faulty equipment.

Website Projects: I am not liable for business losses resulting from website downtime, third-party service failures, or issues arising from changes made by you or others after project delivery.

Third-Party Services & Accounts

I do not sell hardware or software. If you need to purchase equipment or subscriptions, I will provide recommendations, but you will make purchases directly from vendors. This avoids any conflict of interest and ensures you get the best price.

Your website may use third-party services such as hosting (e.g., Vercel), payment processing (e.g., Stripe), content management (e.g., Sanity), or domain registration. You are responsible for maintaining your own accounts with these services and paying any associated fees directly to those providers. I will help you set these up, but the accounts and credentials belong to you.

Website Maintenance & Support

After your website launches, I offer an optional monthly maintenance plan for updates, changes, and technical support. Without a maintenance plan, additional work is billed at my standard hourly rate. I am not responsible for issues caused by third-party service outages, changes you make without my involvement, or failure to maintain your accounts (e.g., expired domains, lapsed hosting).

Agreement

By scheduling an appointment or engaging my services, you acknowledge that you have read and agree to these terms. I reserve the right to update these terms as needed, and any changes will be communicated to ongoing clients.

Questions?

If you have any questions about these terms or my services, please don't hesitate to reach out:

Email: danny@dontsweatitdanny.com
Website: dontsweatitdanny.com

Based in Santa Monica, serving the Westside and greater Los Angeles.

Thank you for trusting me with your technology and website needs. Let's get started!

— Danny Trinh
Don't Sweat It Danny